Refund policy

To start a return, you can contact us via email  info@sme-music.co.uk If your return is accepted, you must arrange the return and shipping at your own expense, the item/s must be adequately insured for loss or damage. Ownership and the responsibility of returned items remain with the purchaser until we have accepted and processed your return. Items sent back to us without first requesting a return will not be accepted under any circumstances.

We can arrange to send you a prepaid postage label, the cost for which will be deducted from your final refund, you will then need to take the item to a local Post Office, please make sure to obtain a receipt or proof of posting.

Authorised Returns Address:-

SME IT Solutions Limited
16 Gildredge Road
Eastbourne
East Sussex
BN21 4RL

You can always contact us for any return questions at info@sme-music.co.uk

Damages and Issues
Please inspect your order upon receipt and contact us within 48 hours if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. 

Refused / Undeliverable Shipments
If our elected courier company returns your shipment, a minimum 30% restocking fee will be payable to SME Music.

Reasons for this charge include that the buyer:-

• Provided an incomplete or incorrect address.
• Refused delivery.
• Failed to collect a shipment from the delivery company's local depot after an attempted delivery to the address provided by the buyer.
• Did not follow up on instructions left by the delivery company after an attempted delivery.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, these include special orders or personalized items. Unfortunately, we cannot accept returns on digital downloads, sale items, or gift cards.

Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Variation of Terms
We reserve the right to amend our returns policy without prior notice, please contact us for clarification.